Omni-Channel Inbox

Unified view of all conversations from WhatsApp, Instagram, Facebook, TikTok with real-time sync and team assignments.

• Real-time message sync
• Agent assignment & routing
• Internal notes & tags

SMS Marketing

Upload contacts, create lists, schedule campaigns, and track delivery status with compliance built-in.

• CSV contact upload
• Campaign scheduling
• Delivery status tracking

Email Marketing

Rich-text editor, list management, scheduling, and basic delivery analytics for targeted outreach.

• Rich-text campaign builder
• List segmentation
• Bounce & open tracking

Simple Analytics

Track "Conversations Started" metric by channel and time period. No fluff, just actionable data.

• Channel breakdown
• Time-range filters
• Export to CSV

Templates & Quick Replies

Create saved responses for common questions. Search and insert instantly during conversations.

• Template library
• Quick insert hotkeys
• Variable placeholders

Team Collaboration

Invite team members, assign roles, and collaborate on conversations with internal notes.

• Role-based access
• Conversation assignment
• Activity audit logs

Infrastructure

Microsoft Azure hosting with global CDN, automated backups, and 99.9% uptime SLA.

Azure

Frontend

React with Redux for state management, ensuring responsive and real-time updates across devices.

React Redux

Backend

Node.js API server with MongoDB for flexible data modeling and horizontal scaling.

Node.js MongoDB